Support

Frequently Asked Questions

Find answers to common questions about our products and services.

Shipping

What is your shipping policy?

We offer standard shipping across India. Orders are typically processed within 1–2 business days. Delivery takes 4–7 business days depending on your location. Express shipping is available at checkout for faster delivery.

Shipping

Do you ship outside India?

Currently we ship within India only. We are working on expanding to international shipping. Please check back or contact us for updates.

Orders

How do I track my order?

Once your order ships, you will receive an SMS and email with your tracking number. You can use this number on the courier's website to track your delivery in real time. You can also WhatsApp us for a quick update.

Orders

Can I cancel my order?

Orders can be cancelled within 24 hours of placing them. After that, the order may already be packed and shipped. Message us on WhatsApp or email us immediately if you need to cancel.

Orders

Do you accept returns or exchanges?

We do not offer returns or exchanges — all sales are final. We know that's a big ask without trying something on first, which is why every product page has detailed sizing information and photos to help you choose confidently. Please review these carefully before ordering. If your item arrives damaged or defective, reach out to us on WhatsApp or by email and we'll help sort it out.

Payment

What payment methods do you accept?

Payments are handled by the marketplace platforms (Amazon, JioMart). They accept all major payment methods including UPI (GPay, PhonePe, Paytm), credit/debit cards, net banking, and cash on delivery where available.

General

Are your products available on other platforms?

Yes! Many of our products are also available on Amazon and JioMart. You can find direct links to these platforms on each individual product page. We recommend buying from these trusted platforms for the best experience.

Products

How do I choose the right size for lab coats?

Lab coats are available in S, M, L, XL, and XXL. We recommend choosing your regular clothing size. If you prefer a looser fit for layering, size up. Detailed measurements are available on the lab coat product page.

  • S — Chest 34–36 inches
  • M — Chest 38–40 inches
  • L — Chest 42–44 inches
  • XL — Chest 46–48 inches
  • XXL — Chest 50–52 inches
Products

What sizes are available for judo uniforms?

Judo uniforms are available from 100cm to 200cm in 10cm increments, suitable for children and adults. Size is measured by height. For example, a person who is 160cm tall should choose the 160cm size. All sizes are available for both kids and adults.

Products

What ages are Krishna dresses available for?

Krishna dresses are available for ages 1–2, 3–4, 5–6, and 7–8 years. Accessories (flute, crown, jewellery set) are available separately and as part of combo sets. Please refer to the Krishna dress product page for full details.

Products

What is a Happy Drum / Steel Tongue Drum?

A steel tongue drum (also called a happy drum or rain drum) is a percussion instrument made from steel with cut "tongues" that produce musical notes when tapped. It's easy to play — no musical experience needed. The sound is meditative and relaxing. We offer it in 6 inch (8 notes) and 12 inch (13 notes) sizes, each with mallets and a carry bag.

Support

What is your customer support availability?

Our customer support is available Saturday and Sunday, 10:00 AM to 6:00 PM IST. You can reach us by email at [email protected] or via WhatsApp for the fastest response.

Still have questions?

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